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Technical Support

Technischer Support

Best Service will help you to solve technical issues!

Please notice the following information to get the fastest response possible:

  1. Latest Version?
    Before you contact our tech support we recommend to make sure you are using the latest software versions for your plug-ins as well as for your host/sequencer (e.g. Cubase, Logic, …). An update might be available even for your brand new purchase as software constantly evolves.
    Many problems are solved by a simple update.
     
  2. Problems with authorizations, activations and/or serial numbers?
    In such a cases we kindly ask you to contact the software developer directly. Since all the relevant data is their databases which cannot be accessed by us, this often proves to be the faster way.
     
  3. Do you have questions about a Best Service product?
    Feel free to contact us using this email address:

    email

    support@bestservice.de


    We will do our best to get back to you within 24 hours.
    Please make sure to provide detailed information about your computer, audio interface, operating system and software you use, including version numbers and screenshots of error messages etc..
    Hint: Communication and support is much easier if you contact us through the same email address you used to place your order or to register your product!
     
  4. If you prefer to talk to us in person, you can call our technical support line:
     
    Supporthotline

    Support Line +49 (0)89 45 22 89 2 - 22
    Tuesday 10:00 - 14:00 UTC+1
    Friday 10:00 - 14:00 UTC+1 

  5. Its not a Best Service product?
    We offer 1st Level support for all products purchased at Best Service; you are welcome to contact us. Please note that nobody can provide better support for a product than the manufacturer himself. It is also helpful for software developers to get direct feedback from their users, so they have a chance to improve their software.

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